Question 1

What's the difference between using my insurer and using Artura

Accepted Answer

Artura takes over the entire claims process and provides additional services like: contributions towards your excess, arranging recovery, organising a replacement vehicle, providing a lifetime repair guarantee etc. while insurance companies typically only process the claim, this may result in a raise of premium or affect your no-claims bonus if not directed the most beneficial route for you. Artura helps to reduce this risk.

Question 2

How does it work?

Accepted Answer

Artura work by managing every aspect of the claim for you. We coordinate recovery, repairs, replacement vehicles, and communication with insurers to make sure you don't have to handle the process yourself.

Question 3

How is the Artura service free to its clients?

Accepted Answer

Artura make money from processing repairs and placing them within our extensive repairer network. This is why it is not important to us what type of claim we deal with.

Question 4

Will using Artura effect my insurance?

Accepted Answer

No, using Artura will not negatively effect your insurance policy. We guide each client down the correct route for their specific situation, acting as an intermediary between you and insurance companies. In certain circumstances we can actually positively effect your insurance policy

What you should know:
 • We handle all communications with insurers on your behalf
 • Our experts negotiate to protect your no-claims bonus where possible
 • We work to minimise any premium increases
 • Your existing coverage remains valid throughout the process

Artura manages every aspect of your claim, from vehicle recovery and repairs to replacement vehicles ensuring you receive all entitled benefits while preserving your insurance status whenever possible.

Our personalised approach means we'll recommend the optimal solution for your specific circumstances, not a one-size-fits-all approach that could unnecessarily impact your insurance.

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FAQ

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